我們的服務和保證

1）每天我們第一項和最後一項工作是檢查電子郵件，盡我們所能，我們會在當日回覆任何詢問。然而，為了安全起見，如緊急需要協助情況下，我們將會在24小時內給您答覆。

2）Whatsapp聯繫將盡快處理（週一至週五上午9點至下午3點之間。請留下您的姓名和電話號碼，我們會給您答覆。WhatsApp號碼。*44-7597231160

3）所有的訂單將由隔夜快遞公司發送。它們將被包裝在一個聚苯乙烯盒子裏。這確保你收到產品時仍然是冷凍。如果您對您的訂單不完全滿意。儘快聯繫我們，我們將努力在48小時內解決任何問題。

Our Service and Guarantee

1) Our first and last job every day is to check our post and emails, therefore, whenever possible, we will reply the same day to any enquiry we have. However, just to be safe, we will guarantee to get back to you within 24 hours.

2) Whatsapp contacts will be dealt with as quickly as possible (between 9 am – 3 pm Monday – Friday, or 24/7. Please leave your name and number and we will get back to you. 

Whatsapp number: +44-7597 231160

3) All orders will be dispatched by overnight carrier. They will be packed with in a polystyrene box, which ensures your fish is still frozen when you receive it. If you are not entirely satisfied with your order, contact us as soon as possible and we will endeavour to resolve any issues within 48 hours.

我們送貨到哪裏

1) 我們提供英國境內發送海產品。但不包括一些地區--如 蘇格蘭的北部和西部地區以及近海地區，因為這些地區沒有辦法提供 "保證次日 "送貨服務，請注意我們也不能送貨到北愛爾蘭。格恩西島、馬恩島和澤西島。因安全及服務承諾，除非有指示否則司機不會把包裹放在你的前門，如果需要更改收貨時間，請根據快遞系統指示更改合適的收貨時間。

2）如客人預計到關於交貨日期的任何困難。請盡快與快遞公司聯繫，安排一個雙方都能接受的替代方案。請確保你的送貨地址能夠簽字或留下明確的指示。

Where we Deliver to

1) We dispatch our seafoods across the whole of the UK. Excluding some areas – northerly and western parts of Scotland and offshore where there is no way of providing a “guaranteed next day” delivery service, please note that we also cannot deliver to Northern Ireland, Guernsey, Isle of Man and Jersey. Deliveries which are not signed for are left “at your risk”, the driver unless instructed will leave the package by your front door

2) If we anticipate any difficulties concerning the delivery date, we will contact you as soon as possible to arrange a mutually acceptable alternative. Please make sure your delivery address can sign or leave clear instructions.

我們何時送貨

1）訂單必須在中午12點前完成，以便我們能夠包裝和運送您的訂單，並在第二天送出。送貨通常在下午6點前到達。請注意，我們在星期一，六，日及銀行和公眾假期不送貨。

2) 由於我們在交貨前一天進行包裝和發貨，我們很遺憾不提供星期六，日及星期一交貨服務，也不提供銀行假期後的週二交貨服務。

When We Deliver

1) Orders must be made before afternoon 12pm to allow us to pack and ship your order for next day delivery. Delivery usually arrives by 6pm. Please note we don’t deliver on Monday / Saturday & Sunday and Bank or Public Holiday . 

2) Since we pack and ship the day before delivery we regret that we do not offer Saturday / Sunday and Monday deliveries or on a Tuesday after a bank holiday. None of the above shall affect your statutory rights as a customer.