Terms and conditions
Terms of use
Welcome to the online shopping store of Famous Global Foods Limited (hereinafter referred to as "the company") to provide you with a better shopping journey. We will set out the following terms of use to give you a clearer understanding of the company's online Terms of use of the shopping store. When you browse our online store, it means that you have accepted and abide by the relevant terms and conditions. You must evaluate and bear all the content and related risks in the use of this online store, and the company reserves the relevant terms and conditions to change or change the right without notice.
Minors or persons who are incapable of legal responsibility shall not use any services that require the provision of personal or family member information without the company of the user's parent or guardian. Once you use it, you will be responsible for the terms of this website on behalf of the parent or guardian of the user. The company has no responsibility and obligation to verify the age or ability of any user.
The company's online shopping store is owned and operated by Famous Global Foods Company Ltd, and any terms of use related to the company's online shopping store also apply to the employees of Famous Global Foods Company Ltd.
User Regulation
Users are not allowed to post any abusive, violent, slanderous, obscene, or defamatory language on this platform. If a violation of this code is found, the company reserves the right to delete such content.
When using this platform, you agree to ensure that your user name and password are properly stored, and all activities and decisions made in the account are responsible. The company will not be responsible for any losses caused by users who fail to comply with this clause.
Our trademarks, service marks and copyright
The company's trademarks and service marks are authorised by JM International (HK) Ltd. (hereinafter referred to as "JM") to use Famous Global Foods Company Ltd, and we will reserve all the rights to recover unauthorised use. All pictures, designs, logos, service marks and trademarks in the company's online shopping store (www.famousgf.com) must not be used for any commercial or non-commercial purposes without the permission of Famous In addition, all trademarks, product names, company names and logos appearing in the company's online shopping store are the exclusive property of Famous Global Foods Company Ltd. The contents of all our online shopping stores include but are not limited to designs, articles, pictures, logos, buttons, images, software, and sound materials. Any changes, extraction, collection, reorganisation and assembly are protected by Hong Kong and international copyright industry and any applicable intellectual property laws.
Sales
The company must make every effort to ensure that the prices, information and quantities of the goods listed on the website have been updated. The company reserves the right to change the price and quantity of the goods without prior notice. All order content must be determined by the company at its sole discretion and accepted based on the inventory supply. If any goods are out of stock and cannot be provided to customers, we will notify you by phone or email before the delivery date you requested, and our company will make a final confirmation based on the availability of the relevant goods in the order.
Replacement terms and related policies
Damaged cargo
The company will carefully inspect and pack before shipment to ensure that each item is shipped in good condition. However, the goods may be damaged during delivery. Customers must check whether the ordered goods are damaged when receiving the goods. If the customer finds that the goods are damaged after receiving the goods, please refuse to receive the goods, and immediately notify the customer service department to make arrangements, and we will not be responsible afterwards.
replace
If you find that the quality of the goods is different within 7 days after receiving the goods, please immediately notify the customer service department to follow up and make arrangements. If it is confirmed that it needs to be returned to the company, the company will send staff to recycle your goods, and the relevant freight must be borne by the buyer. Before the company arrives for collection, the buyer should keep the goods properly, and the goods must also be unopened and packaged In order to avoid all unnecessary damages, all products that have been opened for use or have been damaged will not accept any exchange. The company reserves the right to verify the condition of the products. Customers must present a valid receipt for exchange processing.
Incident clause
The company does not assume any obligations or responsibilities that the company cannot reasonably control (including due to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes or any circumstances beyond the control of the company). However, the company will also try its best to contact the buyer in this case, or provide a predictable time limit, if the situation does not permit, the company will cancel the transaction without any responsibility.
Other rules
These terms will be interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") and governed by the laws of Hong Kong. The application of each part of this clause is limited to the extent permitted by the law. If any part of these terms is prohibited or unenforceable in any jurisdiction, only the prohibited or unenforceable part will be invalidated in that jurisdiction, but it will not invalidate the rest of the terms or the part in other jurisdictions The validity, legality or enforceability of the zone will not be affected. The company reserves the right to modify these terms and conditions at its absolute discretion. In case of any disputes, the company reserves the right of final decision.